2. Select the HR service management project template > Select Use template to get started. 3. Name your project. A project key is automatically generated based on the project name, or you can create your own project key if you wish. 4. Choose if you want to share settings with an existing service project. Benefits of using ITSM reports for service desk: Unique service desk data for supporting decisions making, Easy to analyze charts and diagrams in native Jira dashboards, so no extra configurations. Agents’ scoring that leads to improve customer support and your team results, Better insights on your team performance, even in many projects. If you’re an Automation for Jira app customer on a server product, check out the Automation for Jira documentation for Jira Server. Jira smart values - issues See smart values that access and manipulate Jira issue data, like attachments, comments, field change, trigger issue, versions etc Just add an approval step to any custom workflow used in Jira Service Desk. And the best part is that approvers don’t have to occupy an “agent” seat – any user in Jira Service Desk, Jira Software, or Jira Core can approve a ticket. If you already know how you plan to use approvals, go for it (check out the docs for more info on 11. Explain the process of editing multiple issues in Jira. The bulk operation tool is used to edit multiple issues in Jira. In your answer, talk about performing this action briefly. This can demonstrate your ability to use the software efficiently and contribute to the workflow effectively. From the navigation on the left, select Custom fields. Select Create custom field in the top-right corner. Select All, and then the custom field type you’d like to create. Select Next. Name your field, and add a description if desired. If required, configure any further settings for the new custom field. Select Create. So the Service request workflow could be used for the Purchase issue type, Service issue type AND the Help issue type. One issue type can only be connected to one workflow at a time. For example, the Purchase issue type could use the Service request workflow OR the Incident management workflow, but not both. To create a custom automation rule: In your service desk project settings, click Automation and select Add rule. Select Custom rule from the list and then select Next. The rule configuration screen appears. Configure your rule by selecting and defining WHEN, IF, and THEN fields. See the table below for the available options. The IT service management (ITSM) service project template connects certain requests to a change management workflow. We set up the workflow to complement the following change management process. We set up the workflow to complement the following change management process. Hi everyone. Here in my small company are using Jira since two years. We use jira also for customare service. For example we have in the same project 2 different workflows that allows either customare service and develop team to work on same issues. Now we are evaluating to jump to jira service desk RolYq.